Refund policy
We stand behind our gear like you stand behind your cast.
We want you to love your purchase. If something isn't right, we're here to help. Look, we've all made questionable decisions at the water's edge, that's kind of our whole thing. But sending you the wrong gear or something that showed up busted? That's our bad decision, and we'll make it right.
When We've Got You Covered
We'll issue a refund if:
- 🎣 We sent you the wrong item - wrong size, wrong color, wrong product. Happens to the best of us.
- 💥 Your gear arrived damaged or defective - it shouldn't fall apart before your first cast.
The Fine Print (We'll Keep It Short)
- Refund requests must be submitted within 30 days of your purchase date. After that, even we can't help you reel it back in.
- To kick things off, shoot us an email at support@reelbaddecisions.com with your order number and a quick description of what went sideways.
Care for Your Gear
Treat it right and it'll treat you right. Check the washing and care instructions included with your order, proper maintenance means more time fishing and less time filing complaints.
Reach Out
This policy may be updated from time to time. For the latest version, reach out to us at support@reelbaddecisions.com - we don't bite, we just fish.